Photo ID FAQ'S- Software, Printers, Lanyards, BadgeBacks, ect.

The IRIS Companies
Phone:(610) 944-8588 | E-mail: info@irisltd.com

FAQ'S

How long does it usually take to process an order?
Our stock ID card printers, ID card software, card making and printer supplies, and attachment
devices such as badge holders & badge reels typically ship within one business day. Custom
printed lanyards and ID card stock (including proximity cards) require an average of 4 weeks to
manufacturer. Some very specialized items such as custom holograms and holographic overlays
take up to 12 weeks to manufacturer. Your IRIS sales contact will confirm anticipated delivery
times when your order is placed.

Do you provide ID card printers?
Yes. IRIS handles printers for most industry suppliers including CIM, DataCard, Eltron, Evolis,
Fargo Electronics, Nisca, and XID.

What ID Card Software is available?
IRIS stocks a wide range of ID card software including EzID, EzID Plus, LexID, and the full
EPI Suite line.

How do we capture an image?
Images are captured with a digital camera or by live video capture. IRIS stocks capture
components that are tested to work with our ID card software and integrated systems.

Do you offer complete photo ID card systems?
Absolutely. IRIS offers system components and completely integrated photo ID systems. Our
technical support staff is available for telephone and on-site assistance.

Are visitor software and visitor ID systems available?
Yes. IRIS offers digital options from Stopware and Avery PhotoID. We also offer the
TEMPbadge line of time sensitive ID badges and visitor logs.

What is the advantage of a PC-based visitor ID system?
Stopware and Avery PhotoID allow the owner to track visitor when they enter the facility and
when the leave. A details digital log records and stores visitor information making searches
and reporting a breeze.

How does IRIS handle my technical support requirements?
IRIS technical support staff is available for telephone, field and depot support. We offer
on-demand support as well as pre-paid support options. Give us a call to discuss how we can
best support your efforts.

What are Event Credentials?
Event Credentials identify staff, volunteers, security and even attendees at festivals,
concerts, and sporting events. From county fairs to world class sporting events, security,
paid admission, and crowd control is an increasing concern and Event Credentials are an
inexpensive way to deal with some of these issues.

Can you assist with our special event?
Yes. IRIS offers expert consultation for planning and issuing event credentials. We also
have a strategic partner that specializes in on-site Event Credentials Service Management.

Does IRIS have any dealers?
IRIS supplies, services, and supports photo ID dealers both nationally and internationally.

Where can I find conventional (instant film based) photo ID equipment and supplies?
While less popular, IRIS does stock and support Polaroid film based photo ID systems. Let us
know what you need!

How do I put a hole in my photo ID card for attachment use?
IRIS offers a complete line of slot punches from economy hand held units to heavy duty desk top
slot punches.

Where can I get a photo die cutter?
We have a number of stock size photo die cutters and we offer custom built special size photo
die cutters on a single unit basis.

We only need a few photo ID cards. Do you have any solutions?
The IRIS Online Badging service is ideal for companies needing only a few photo ID cards.
Enrolled users have complete control of data and card design. Order minimums are a single
photo ID card and up.

What is the JumboCard II?
The JumboCard II is an oversized special events credential that allows the issuer to easily print
special events credentials on most color inkjet or color laser printers. The water and scuff
resistant credential will hold up in most conditions for 2-3 weeks. May anti-counterfeiting
features can be added if needed. The JumboCard II is a patent pending IRIS product.

What is a PlasticPass?
Our PlasticPass is a durable, light weight oversized credential that is ideal for non-photo
requirements. Printing is from single color to 4 color process and is delivered to the customer
ready-to-issue. Special security features can been added if needed.

Does IRIS stock parts for photo ID card printers?
Yes. We stock the most common parts including replacement printheads needed for CIM, Eltron,
Evolis, DataCard, Fargo, Nisca, and EDI Secure XID printers.

Do you offer PVC ID card stock?
IRIS stocks a wide range of blank PVC ID card stock including plain, polycore (UltraCard), with
magnetic stripe, with pressure sensitive backs, with signature panels, and many other combinations.
We also offer custom printed PVC card stock with or without a wide range of security features.

Why do I need ID card software?
Our ID card software packages allow the user to coordinate all the information necessary to create
and maintain a photo ID card database. Simple packages such as EzID allow for data entry & image
capture, have a ID card design module, and maintains an internal database. Larger packages such
as LexID LE or EPI Suite Professional have more advanced features and allow for networking and
attaching to larger databases such as Oracle or SQL.

How do I display our photo ID cards?
IRIS stocks and custom manufactures a wide range of ID card attachments including strap clips, vinyl
badge holders, magnetic badge holders, metal & plastic neck chains, badge reels, and neck lanyards?

Do you provide printed neck lanyards?
IRIS is a custom neck lanyard manufacturer offering Deluxe Print (dye sublimation) and Direct Print
(silk screen) lanyards. We have very good options for requirements that run from small quantity to
large quantity and from short term use to long term everyday wear.

Can you supply printed badge holders?
We can provide printed badge holders to meet almost any specification. Printing is available from
single color thru four color process. Printed badge holders are growing in popularity especially in
the special events area such as NASCAR racing.

Are custom badge reels available?
Yes. The IRIS BadgeBack line offers one of the industry's largest product selections from standard
economy reels to twist-free models to our LiteBack reels with “pull activated” blinking lights. All
of our models can be customized with your logo.

Where can we purchase access control cards?
IRIS offers HID 26-bit proximity cards and Corporate 1000 cards. In addition we offer Mifare and
Indala technology cards. Plain blank card and well as custom printed cards are available.
Additional technologies such as barcodes or magnetic strips are available as add-on features.

How can we add security to our photo ID cards?
Many security features can be added to photo ID cards depending on quantity, budget, and actual
security requirements. Typical custom features include Advantage images, clear or metallic
holograms, ultraviolet printing, microprinting, watermark, and DNA matrix.